About Us

Last updated: 11/03/25

At Illicium Motors Pvt. Ltd., we ensure every product is tested and delivered in excellent condition. Please read our refund and return guidelines below.

1. Refunds

We do not provide refunds once an order has been confirmed.

2. Replacements

Products are eligible for replacement within 15 days of delivery, subject to inspection and approval by our team.

3. Return Shipping

Customers are responsible for return shipping charges unless the product is defective or incorrect.

4. Non-Returnable Items

Used, tampered, or custom-built batteries and spare parts are not eligible for return or replacement.

5. Processing Time

Approved replacements are processed within 5–10 business days of receiving the returned item.

6. Contact for Returns

For any return or replacement request:

📧 info@illiciummotors.com
📞 +91 8100009559
🏢 Return Address: Illicium Motors Pvt. Ltd., 30, Elliot Lane, Kolkata – 700016, West Bengal.